Refund & Return Policy

Last updated

We want you to be happy with your order. If something isn't right, here's how we can help.

Damaged, defective or wrong items

Contact us within 7 days of delivery if your item arrives damaged, defective, or different from what you ordered.
Share your order number, a few clear photos, and an unboxing video recorded while opening the package, so we can resolve your claim quickly.
Once approved, we will send a replacement or issue a refund, depending on stock and your preference.

Items that can't be returned

Items that have been used, damaged by the customer, or are missing original packaging or accessories.
Personal care items once opened, for hygiene reasons.
Change-of-mind returns, unless required by law.

Refunds

Approved refunds are issued to the original payment method, usually within 5–7 business days after approval. Your bank may take a few extra days to show the amount.
If we cancel your order before dispatch, you will receive a full refund.

Order cancellation

You can request cancellation before your order is dispatched by contacting us. Once shipped, an order can't be cancelled, but the return terms above still apply.